Jobs RAM

(2) RAM OneSite Support Specialist – Corporate – Panama City, FL


Job Summary:

This is a description of the major responsibilities of this position. The RealPage/OneSite Support Specialist is the company liaison between the OneSite application and Administrative site staff to ensure a positive working relationship throughout Royal American Management. These job duties are subject to change according to department requirements. This is a summary and is not meant to include all activities that may be required to successfully perform in this job.

Essential Duties and Responsibilities:

  • Develop and maintain extensive working knowledge of the RealPage/OneSite product(s).
  • Troubleshoot RealPage/OneSite product issues reported by users and provide solutions.
  • Support and reinforce the Procedures Manual as related to RealPage/OneSite to corporate office and site staff.
  • Provide corporate office and site staff support by answering questions and training, as needed, relating to Resident Accounting chapter of the Procedures Manual and the use of the RealPage/OneSite product(s).
  • Identify and advise the Realpage/OneSite Director of ad hoc training needs based on issues that surface from RealPage/OneSite product users.
  • Work with the accounting department in researching any discrepancies from between the G/L and OneSite when needed, including but not limited to security deposits, bank deposit amounts, making corrections to resident ledgers and charges, etc.
  • Assist Onesite Director with end management of properties and canceling Onesite.
  • Assist President, Vice President(s), Regional Managers, etc with reporting issues/questions.
  • Produce and provide all applicable owners’ reports at the end of each month.
  • Participate in training sessions for site management employees.
  • Scan documents into OneSite Document Manager to support transaction changes, rent changes, etc.
  • Review reports in software to ensure accuracy for month end reports/financials.
  • Alert field staff of any corrections which need to be made in software in order to properly pull Reports.
  • Work with IT in troubleshooting issues and at minimum informing if there is any technical problem
  • Process purchase orders as necessary.
  • Other duties as required.

Skills and Knowledge:

  • Must have excellent verbal and written communication skills with exceptional attention to details.
  • Must have strong initiative and ability to prioritize, with good organizational skills, strong follow up and follow through, and decision making abilities.
  • Ability to communicate professionally by phone and email
  • Analytical and troubleshooting skills
  • Ability to effectively communicate technical information in non-technical terms
  • Ability to cultivate positive working relationships with users and coworkers
  • Ability to effectively organize and maintain data
  • Advanced knowledge of Microsoft Office products- Word, Excel, Outlook, and PowerPoint

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